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School Complaints Procedure

Concerns and Complaints

Please always contact us about any concerns and complaints, we have an open door policy at the end of the school day for all parents to speak with the teaching team – either class teachers or teaching assistants.

If you have followed the correct protocol for raising concerns but feel you have not received a satisfactory conclusion you are always able to raise a complaint; in the first instance it should be raised in writing with Mrs Brindle the Headteacher or Mrs V Marcroft the Chair of Governors; you will be provided with our Complaints policy and procedure.

Arrangements for handling complaints from parents of children with SEND should contact Mrs Coates the SENCO – full details are contained within the SEN page on this website.

Any parent wishing paper copies of any school documents should contact the school office making their request and these will be provided free of charge.

Downloads

Download now» Policy and Procedure

Download now» Complaint Form

Download now» Complaints Flowchart